Replacement Policy

At Royal Flosss, we are committed to delivering every product in excellent condition and maintaining the highest standards of quality and customer satisfaction.

Eligibility for Replacement

A product may be eligible for replacement if:

The product is received damaged, defective, or tampered with.

The wrong product or flavour has been delivered.

The product is found to be damaged due to transit or handling.

There is any other genuine quality or order-related issue that is attributable to Royal Flosss.

Reporting Timeframe

All replacement requests must be raised within 48 hours of delivery.

Requests submitted after 48 hours may not be eligible for replacement, except in circumstances where the issue is specifically determined to be a manufacturing or quality-related concern.

How to Request a Replacement

To initiate a replacement request, customers must contact Royal Flosss through the available customer support channel and provide:

          Order number

          Clear photographs/videos showing the issue

          A brief description of the problem

          Any additional information requested by our support team

For damaged packages, customers are advised to retain the original packaging until the complaint has been reviewed.

Verification & Approval

Once a complaint is received, our team will review the details and supporting evidence. If the issue is found to be eligible under this policy, the replacement will be approved and processed.

Replacement products are subject to product availability. If the same product is unavailable, Royal Flosss may offer an appropriate alternative or another resolution at its discretion.

Important Note

Replacement is applicable only to genuine product, quality, damage, or order-related issues. Products that have been consumed, mishandled, improperly stored, or damaged after delivery due to customer handling may not qualify for replacement.

Royal Flosss reserves the right to assess each replacement request individually and make the final determination regarding eligibility.

Customer Support

For replacement-related assistance, please contact our customer support team with your order number and details of the issue.

Royal Flosss — Quality You Can Trust.